Refund & Cancellation Policy

1. What you pay for

Agencies pay settlements for verified property sales introduced through PropColony. Each settlement covers the associate's commission plus the PropColony platform fee.

2. Before payment

Agencies may query or request correction of a settlement during the confirmation window, before confirming and paying. Unpaid settlements may be cancelled if the sale was not completed.

3. Refunds after payment

A refund may be issued, fully or partly, where:

• The same settlement was paid twice, or an incorrect amount was charged.
• The property sale was cancelled or did not register, supported by documents.
• A dispute finds the sale was not attributable to the PropColony associate.

Refunds are not available once the associate payout has been made, unless the associate commission is recovered or the error was ours.

4. How to request

Email propcolony@gmail.com within 30 days of payment with the settlement reference and supporting documents. We respond within 5 business days.

5. Processing time

Approved refunds are returned to the original payment method through Paystack, usually within 5–10 business days depending on your bank.

6. Card disputes

Please contact us before raising a chargeback with your bank, so we can resolve the issue quickly.

Contact

PropColony (Pty) Ltd, Registration No. 2026/748030/07, 16 E, Namakgale, Phalaborwa, Limpopo 1391, South Africa. Email propcolony@gmail.com, phone +27 64 950 1702.